Simplicity is not the absence of complexity, but the resolution of it.

She's simply too strange. We can't relate to her, she speaks in a funny way, she comes from an odd place. So we can't relate to her, and when you can't relate to somebody, you don't envy them. The closer two people are -- in age, in background, in the process of identification -- the more there's a danger of envy, which is incidentally why none of you should ever go to a school reunion, because there is no stronger reference point than people one was at school with.

Customer-centric innovation begins with listening beyond what is said to understanding what is meant.

只要继续这种幻觉是有利可图的，自由的幻觉就会继续。