Hard work, under the old system, meant doing as little as possible.

从长远来看，客户满意度是唯一重要的货币。

监管框架应激励进步，而不仅仅是惩罚过去。

爱能治愈一切创伤。

最好的设计解决了你甚至不知道自己存在的问题。

艺术家必须是精神的战士。

You have to be willing to put in the time, the effort, and the energy to be great.