Quality is not something you can add on to a product or service. It must be built in from the beginning.

领导力是关于用远见和诚信做出艰难决定。

测量一切可测之物，并把不可测的变为可测。

"The advantage of poetry over life is that poetry, if it is sharp enough, may last."

真相是，每个人都会伤害你。你只需找到值得你为之受苦的人。