商业成功的关键不仅仅是满足客户，而是要超越他们的期望。
The best way to predict the future is to implement it.
A sober looks shows that just have the world gotten to be a better place after all; it is also grown a bit worse at the exact same rate.; a one step up, a one step back sort of cosmic balance between forward progress, and cultural retreat, that puts man kind on a bell curve of existence.