A poet's work is to name the unnameable, to point at frauds, to take sides, start arguments, shape the world, and stop it going to sleep.

客户满意度是衡量公司成功的最终标准。

Every point is important, and you have to fight for every one.

我不完美，但我每天都尽力而为。

The most important thing is to create a space that people want to be in.