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All businesses need to be young forever. If your customer base ages with you， you're Woolworth's.
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
All of my best decisions in business and in life have been made with heart, intuition, guts... not analysis.
All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.