书是一次跨越时间的对话。
组织是寻找问题的选择集合，是寻找可能被提出的决策情境的问题和感受，是寻找可能成为答案的问题的解决方案，以及寻找工作的决策者。
Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever.
If you're horrible to me, I'm going to write a song about it, and it won't be a good one for you.