对自身的优点，要掩藏几分，这是用涵养化育来培养深沉的品格；对别人的缺点，要掩藏几分，这是用朴实厚重来造就博大的胸怀。

To understand behavior, we must look at its purpose in the context of survival and adaptation.

"The silence is so accurate."

The key to success is to get out into the store and listen to what the associates have to say.