刚强纯洁的高尚人品，要在烈火般艰苦的斗争中锤炼；惊天动地的丰功伟业，必须在薄冰般险恶的环境里前进。

你不能给任何事情设限。梦想越多，走得越远。

仲裁的真正精神在于公平与效率，而不仅仅是程序合规。

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.