The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

所有公职人员的职责都是，或者至少可以变得如此简单明了，以至于有才智的人可以很容易地胜任。

Success isn't about fame or money; it's about doing what you love and sharing it with others.

摆脱诱惑的唯一方式就是屈服于它。