关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
"Theatre is the art of the present moment, where time stands still."
没有比哲学家更无畏的航海者了。
"Integrity is the foundation upon which all great companies are built."
People can be really smart or have skills that are directly applicable, but if they don't really believe in it, then they are not going to really work hard.
