关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
外交是通过妥协达成双赢的结果，而不是通过对抗来追求胜利。
We must balance the need for energy today with the imperative of protecting the planet for tomorrow.
Innovation is not just about technology; it's about changing mindsets and embracing new ways of thinking.