关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
If you lose or forget to bring a cable，adapter or charger，check with your hotel. Most hotels now have a drawer full of cables，adapters and chargers others have left behind，and probably have the one you are missing. You can often claim it after borrowing it.
每一个故事都是进入未知的旅程。
我们今天从海洋中捕捞的每一条鱼都是从我们孩子未来借来的贷款。
——2000年10月18日出席西雅图一次会议时的发言
I'm not afraid to be a woman in a male-dominated sport. I embrace it. I love being a woman.
Science is not just a collection of facts; it's a way of thinking.
每一粒麦子都承载着一段历史，但谁会倾听？