In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

我们今天所做的每一个决定都在塑造我们明天生活的世界。

最危险的不是失败，而是自满。

没有大胆的行动，海洋的丰饶将成为回忆。