在危机时刻,真正的领导者不是通过寻求权力,而是通过服务他人来展现自己。
消费者,据说就是国王……每个人都是选民,用钱作为选票来完成他想做的事情。
"Information is the currency of the universe, and quantum mechanics is its language."
The first step in quality improvement is to understand what the customer really wants.
看见先于言语。孩子在能说话之前就已经在看和辨认了。
The more you sweat in practice, the less you bleed in battle.