观操存，在利害时，观精力，在饥疲时，观度量，在喜怒时，观镇定，在震惊时。
看一个人的操守，在其利害得失时；看一个人的精力，在其饥饿疲倦时；看一个人的度量，在其面临喜怒哀乐时；看一个人的沉着，在其有惊吓时。
终点总是比你想象的更近。
The world is full of people who have stopped listening to themselves or have listened only to their neighbors to learn what they ought to do, how they ought to behave, and what the values are that they should be living by.
客户忠诚度是通过一致性、质量和对他们需求的真诚承诺赢得的。
Every line you draw has consequences - spatial, structural, social.