"The truth is rarely pure and never simple."

If you enter this world knowing you are loved and you leave this world knowing the same, then everything that happens in between can be dealt with.

Success comes when preparation meets opportunity.

What is most personal is most universal.

倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。