The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

艺术的目的是表现事物的内在意义，而非外在表象。

The creative process is messy. That's why my sketches look the way they do.

单靠技术无法解决我们的挑战，还需要远见、协作和执行。