The problem of quality management is not what people don't know about it. The problem is what they think they do know.
Listen to me, my friend. Hope is a dangerous thing. Hope can make people crazy.
"I don't believe in happy endings. Life doesn't have them, so why should literature?"
La literatura es el arte de tejer sueños con hilos de palabras.
The past is not a prison but a springboard.
The most dangerous thing is not failure, but complacency.
