The most dangerous phrase in business is 'We've always done it this way.'
The first step in quality improvement is to understand what the customer really wants.
The intellectually sophisticated person is indifferent to all genuine individuality, because relationships and reactions result from it which cannot be exhausted with logical operations.
你必须愿意失败，愿意犯错，愿意带着学到的教训重新开始。
Systems have sub-systems and sub-systems have sub- systems and so on ad infinitum - which is why we're always starting over.
