"Life, he realize, was much like a song. In the beginning there is mystery, in the end there is confirmation, but it's in the middle where all the emotion resides to make the whole thing worthwhile."
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.