愛とは、相手を理解しようとすることだ。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
I wish I could write as mysterious as a cat.
The only thing you can control is your effort and your attitude.