Optimists tend to interpret their troubles as transient, controllable, and specific to one situation. Pessimists, on the other hand, believe that their troubles last forever, undermine everything they do, and are uncontrollable.

The only way to do great work is to love what you do.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

创新不仅仅是技术的问题；它关乎我们思维和运营方式的变革。