Your most unhappy customers are your greatest source of learning.
The pace of change demands agility—both in thought and action.
每一个实验，即使是失败的，也会教会你一些有价值的东西。
La literatura es una forma de resistencia, de mantener viva la memoria y de luchar contra el olvido.
A well-educated black has a tremendous advantage over a well-educated white in terms of the job market. I think sometimes a black may think they don't have an advantage or this and that... I've said on one occasion, even about myself, if I were starting off today, I would love to be a well-educated black, because I believe they do have an actual advantage.