It has always seemed strange to me... the things we admire in men, kindness and generosity, openness, honesty, understanding and feeling, are the concomitants of failure in our system. And those traits we detest, sharpness, greed, acquisitiveness, meanness, egotism and self-interest, are the traits of success. And while men admire the quality of the first they love the produce of the second.

In the world of the internet, the most important thing is to focus on the customer experience.

最好的故事不是来自“好与坏”，而是来自“好与好”。

In the act of writing, we confront our deepest fears and desires.

There are no rules in writing, just tools.