The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
A leader should have higher grit and tenacity, and be able to endure what the employees can't.
"Leadership is not about being in charge. It is about taking care of those in your charge."
"The wound is the place where the light enters you."
Dreams are the driving force of life, without dreams there is no direction.