"The art of biography is the art of empathy."
Leadership is about empowering others to achieve what they thought was impossible.
如果你不倾听客户的声音,你就已经落后了。
当[竞争者]在早晨洗澡的时候,他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候,我们在想如何让我们的客户更满意。实际上,我们想如何发明一些新的东西,我已经看到这个模式在我们的所有业务中重复出现。
A true king is neither a husband nor a father; he considers his throne and nothing else.
"Sometimes you have to be apart from people you love, but that doesn't make you love them any less. Sometimes you love them more."