Crises often hide opportunities, the key is how to seize them.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

【译文】 孔子说：“《诗经》三百首，用一句话可以概括，即：‘思想纯洁’。”

Great companies don't just adapt to change - they anticipate and drive it.

The less you need, the freer you become.

I believe that the best films are those that leave the audience with questions, not answers.

历史学家必须成为诗人和艺术家，才能赋予过去枯骨以生命。