客户满意度应该始终是每个决策的核心。
Customer satisfaction should always be at the heart of every decision.
The psychologist must be an impartial observer.
I think the reason why I am who I am today is because I went through those tough times when I was younger.
Luck， is largely responsible for my reputation for genius. I don’t walk into the office in the morning and say， ‘Am I smart today？’ I walk in and wonder， ‘Am I lucky today？’
生活是世界上最罕见的事情。大多数人只是存在，仅此而已。
恐惧只是一种心态。