君子的学问,关键在于自身。外界的毁誉荣辱,不仅不会动摇其心志,反而会成为磨砺自己的机会。
绥靖主义者是在喂鳄鱼----可最后鳄鱼也把他给吃了。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.