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成功来自于比顾客更了解他们自己。
Success comes from understanding your customers better than they understand themselves.
世界上任何书籍都不能带给你好运,但它们能让你悄悄成为你自己。
"I think that my job is to observe people and the world, and not to judge them. I always hope to position myself away from so-called conclusions."