顾客永远是对的，我们必须倾听他们的声音。
The customer is always right, we must listen to their voices.
"Books are empathy machines. They allow us to step into someone else's shoes and see the world through their eyes."
电影不是展示生活的本来面目，而是展示它可能成为的样子。
过去是一个异国他乡；那里的人做事方式不同。
The weight of evidence for an extraordinary claim must be proportioned to its strangeness.
The best architecture has no ego. It simply serves.
Life is like a ten-speed bicycle...Most of us have gears we never use!.