用户体验差1%,在规模化后就是100%的灾难。
A 1% drop in user experience becomes a 100% disaster at scale.
很多人认为,如果有更多的程序和更多的合规性--检查和双重检查等等--就能创造一个更好的世界。我们只是试图在一个无缝的信任网络中运作,并谨慎对待我们所信任的人。
I'm not a person who looks back. I'm always looking forward.
Leadership is about inspiring others to see what they can become, not just what they are.