The best ideas often come from the front-line employees who face challenges every day.
最好的想法往往来自每天面对挑战的一线员工。
对最强烈冲突的克服，使我们获得一种稳定超然的安全与宁静感。要获得有益而持久的心理安全与宁静，所需要的正是这种强烈冲突的大暴发。
I am interested in the way people lie to themselves, the stories they tell themselves to make life bearable.
You need to invent things and you need to get them to people. You need to commercialize those inventions. Obviously, the best way we’ve come up with doing that is through companies.