The nightmare thought is that frightening people is the best way to get work out of them, and that somehow the crueler the environment, the more people will rise to the challenge. You want to think, who would you like as your ideal dad? And your ideal dad is somebody who is tough but gentle. And it's a very hard line to make. We need fathers, as it were, the exemplary father figures in society, avoiding the two extremes, which is the authoritarian disciplinarian on the one hand, and on the other, the lax, no-rules option.

顾客永远是对的，即使他们是错的。

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.

"Escribir es una forma de hablar sin ser interrumpido."

忠于自己，永远不要让成功改变你的本质。

The only way to find peace is to make peace with yourself.

不要在别人的梦里做一个配角，要成为自己生命的主角。

语言中最危险的短语是：“我们一直都是这么做的。”