解决问题通常需要重新构建一个人对情境的心理表征。
Problem-solving often requires restructuring one's mental representation of the situation.
人们之所以会错过最伟大的突破，就是因为它们看上去就很难。
The people who were trying to make this world worse are not taking the day off. Why should I?
The writer must believe that what he is doing is the most important thing in the world. And he must hold to this illusion even when he knows it is not true.
真相很少是纯粹的，也从来不是简单的。
The quality of an organization is determined by the quality of its processes.
信仰 + 怀疑 = 理智。