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When I have been listened to and when I have been heard, I am able to re-perceive my world in a new way and go on. It is astonishing how elements that seem insoluble become soluble when someone listens.
当我被倾听时,我能够以新的方式重新感知我的世界并继续前进。令人惊讶的是,当有人倾听时,看似无解的事情变得可解。
当人们清楚目标是什么,以及为什么要达成这个目标时,他们的工作会卓有成效。每天早上,人们应该期待着上班,享受工作,这一点很重要。
唯一的限制是你为自己设定的限制。
The best ideas often come from challenging the status quo.
Sometimes the simplest ideas are the strongest.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.