Everything is a learning process: any time you fall over, it's just teaching you to stand up the next time.
The past is always changing. Every time we remember something, we alter it slightly, until eventually, our memories become stories we tell ourselves.
"The truth is rarely pure and never simple."
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.