关键是设定现实的客户期望，然后不仅仅是满足它们，而是超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
Innovation is at the heart of what we do, but it must be balanced with responsibility.
有时候最难的事情和正确的事情是同一件事。
做出伟大工作的唯一方法就是热爱你所做的事情。
战略就是选择。战略就是对某些事情说不。