关键是设定现实的客户期望，然后不仅仅是满足它们，而是超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
未来出行的关键不是销售更多的汽车，而是提供更好的出行解决方案。
预测未来的最好方式就是创造未来。
The good life is a process, not a state of being. It is a direction, not a destination.
Failure gave me an inner security that I had never attained by passing examinations. Failure taught me things about myself that I could have learned no other way. I discovered that I had a strong will, and more discipline than I had suspected; I also found out that I had friends whose value was truly above the price of rubies.
永远不要让年龄成为学习或发现的障碍。