关键是设定现实的客户期望，然后不仅仅是满足它们，而是超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
A strong brand is built on trust, and trust is earned through actions, not words.
I always believe if you’re stuck in a hole and maybe things aren’t going well you will come out stronger. Everything in life is this way.
Going out is not the goal, going deep is our real target.
对我来说，绘画与色彩无关；我感兴趣的是光的质感。
领导者的主要任务是创造和维持组织的竞争优势。
成功不仅仅以利润来衡量，而是以我们创造的积极影响来衡量。
事实是我不必成为最好的，我不必进最多的球。我必须做的是尽我所能帮助团队。