要解决一个问题,首先必须理解它的本质,然后找到正确的工具来处理它。
Great leaders are willing to make the tough decisions that others avoid.
"I work very slowly. It's a process of building up layers and adjusting until it feels right."
启发式研究揭示了我们如何简化复杂问题,有时会导致错误。