To solve a problem, one must first understand its nature and then find the right tools to tackle it.
要解决一个问题,首先必须理解它的本质,然后找到正确的工具来处理它。
Great leaders are willing to make the tough decisions that others avoid.
"I work very slowly. It's a process of building up layers and adjusting until it feels right."
启发式研究揭示了我们如何简化复杂问题,有时会导致错误。