Quality is not something you can add on to a product or service. It must be built in from the beginning.
质量不是你可以添加到产品或服务上的东西。它必须从一开始就内置。
过去从未消逝,它甚至从未过去。
Some people don't like change, but you need to embrace change if the alternative is disaster.
I don't feel like I have to please anyone but myself.
最大的贫穷不是生活在物质的沙漠中,而是作为流亡者生活在自己的心里。