Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
质量是精心构建的文化环境的结果。它必须是组织的结构，而不是结构的一部分。
The best reactions are those that work the first time and every time.
你不能因为某件事困难就放弃。
We made gods of men and they leave us. Others make brutes of them and they fawn and are faithful.
Without rules, there can be no true art.
我们都是行走的进化史档案馆。
All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.
It's not about being the best, it's about being better than you were yesterday.