质量管理的问题不是人们不知道它。问题是他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
商业的终极目标是让生活更美好。
Fearless is not the absence of fear. It's not being completely unafraid. It's having a lot of fears, but jumping anyway.
触觉是我们的第一语言,是我们与世界互动的原始方式。
Literature is a dialogue, a communication with the reader.
"The world is changed by your example, not by your opinion."