质量管理的问题不是人们不知道它。问题是他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
The time at our disposal each day is elastic; the passions we feel dilate it, those we inspire contract it; and habit fills up what remains.
公司的力量在于其员工；投资于他们，他们将建设未来。