Operational effectiveness and strategy are both essential to superior performance, which, after all, is the primary goal of any enterprise.
运营效率和战略对于卓越的绩效都是必不可少的，毕竟这是任何企业的首要目标。
最好的故事是那些感觉不可避免的故事，即使它们让你惊讶。
一个好故事可以改变我们看待世界和自己的方式。
永远不要停止学习。当你认为自己无所不知的那一刻，就是你停止成长的那一刻。
Everything is a learning process: any time you fall down, you get up and you learn from it.