超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
I wanted to sell a million records, and I sold a million records. I wanted to go platinum; I went platinum. I’ve been working nonstop since I was 15. I don’t even know how to chill out.
In the end, all we have are stories, and the hope that they might mean something to someone.
Some people don't like change, but you need to embrace change if the alternative is disaster.
当下是转瞬即逝的时刻，已经在成为过去。
"Greatness is a lot of small things done well."
真相会让你自由，但首先它会让你愤怒。
Any woman who understands the problems of running a home will be nearer to understanding the problems of running a country.