超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
过去并没有死去。它甚至还没有过去。
Law is not a system of rules, but a system of rules and principles.