超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
孔子说：“对于不仁的人，礼法有何用？音乐有何用？”
不担心别人不了解自己，担心的是自己不能了解别人。
The greatest weapon against stress is our ability to choose one thought over another.
未来的竞争是产业链的竞争，我们要打造全产业链优势。