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超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
在所有人类的痛苦中,最苦涩的是:知道得太多却无法控制任何事情。
The best way to predict the future is to invent it.