领导力意味着今天做出艰难的决策，以便明天让所有人受益。

The customer may not always be right, but they are always the customer.

释义：当对知识的理解达到真实、确切、坚定的程度时，这种理解就会体现为具体的行动；而在行动中能做到明白、警觉、精细、明察的地步，这也反映了对相关知识的掌握。

So given a Time Turner, I would tell my 21-year-old self that personal happiness lies in knowing that life is not a check-list of acquisition or achievement. Your qualifications, your CV, are not your life, though you will meet many people of my age and older who confuse the two. Life is difficult, and complicated, and beyond anyone’s total control, and the humility to know that will enable you to survive its vicissitudes.

任何公司最有价值的资源是其员工。