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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
如果你感到自己已经很完美了,那么你永远不会达到你本可以达到的高度。
Success is not about being the best, it's about bringing out the best in others.
I decided, very early on, just to accept life unconditionally; I never expected it to do anything special for me, yet I seemed to accomplish far more than I had ever hoped. Most of the time it just happened to me without my ever seeking it.