和一个人玩一个小时对他的了解,胜过于一年的对谈
You can learn more about a man in an hour of play, than in a year of conversation.
People are not lazy. They simply have impotent goals - that is, goals that do not inspire them.
Customer needs should always be at the core of every innovation we pursue.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.