作家本质上是一个不是因为必须写作，而是因为不能不写作的人。
If we farm the sea as we farm the land, we must learn from past mistakes.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
应对生活的唯一方法是接受它的本来面目。
"The truth is, everyone is going to hurt you. You just got to find the ones worth suffering for."