所有的企业都应该永远保持年轻,如果你与客户一同变老,你就会重蹈伍尔沃斯(Woolworth)公司的覆辙。
On growth: "All businesses need to be young forever. If your customer base ages with you, you're Woolworth's."
公正的转型需要重新培训劳动力,而非抛弃他们。
不要只追逐金钱,追逐你的热情。
Literature is the art of discovering something extraordinary about ordinary people, and saying with ordinary words something extraordinary.