The first step in quality improvement is to understand what the customer really wants.
你越爱自己，就越不能容忍废话。
The only thing worse than a liar is a liar that’s also a hypocrite.
我是温和的反面，完美无瑕，有着骗子的精神和大学生的傲慢。
It is much easier to change how you think by changing your behavior， than it is to change your behavior by changing how you think. Act out the change you seek.
